Shipping & Delivery

Free shipping on all orders over $100. Every product in our catalog qualifies.

All in-stock orders ship out from our warehouses within 1-3 business days.

ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase.) This confirms your order has been received in our system and your card is authorized for purchase. As soon as we receive your order, we begin processing to confirm it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Please reference your product page for specific lead times. After shipment, items typically arrive 5-10 business days after leaving the warehouse.

Certain items, due to high demand and low supply, can only be placed on backorder at specific times. Please contact customer service to check current availability.

Please contact us for rush shipping rates and options. We will send tracking information within 24 hours of your order leaving the warehouse, to the e-mail address you provided at checkout. If you do not receive tracking information within four business days of your order shipping, please follow up with us through our Contact page or by phone at (419) 356-3570.

Large items that ship via freight (not UPS or FedEx) require a signature upon delivery. You will receive a call from the shipping company to arrange a delivery day and time that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, contact us IMMEDIATELY. If your item(s) arrive damaged, contact us within 48 hours of delivery with photos through our Contact page or by phone at (419) 356-3570. We will process an insurance claim on your behalf and work with you to resolve the issue or replace your order.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new, unopened condition; a restocking fee applies. Returned products must be sent back with their original packaging and all parts and components they came with. Please contact the manufacturer for any warranty issues. See our Returns & Refunds page for full details.

It is the customer's responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require in advance.