Shipping & Delivery
Free shipping on every order.
All in-stock orders ship within 1-3 business days.
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase.) This confirms your order has been received in our system and your card is authorized for purchase. We then confirm the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Orders ship directly from the manufacturer's warehouse. Please reference your product page for specific lead times. After shipment, items typically arrive 5-10 business days after leaving the warehouse.
Certain items, due to high demand and low supply, can only be placed on backorder at specific times. Please contact customer service to check current availability.
Please contact us for rush shipping rates and options. We will send tracking information within 24 hours of your order leaving the warehouse, to the e-mail address you provided at checkout. If you do not receive tracking information within four business days of your order shipping, please follow up with us at sales@coldironfitness.com, through our Contact page, or by phone at (419) 356-3570.
FREIGHT DELIVERY
Large items ship via freight (not UPS or FedEx) and require a signature upon delivery. You will receive a call from the shipping company to arrange a delivery day and time that works for you.
Standard freight delivery is curbside — the carrier brings your item to the end of your driveway on a lift gate. Moving the item inside and any assembly are not included. For heavy items, please plan to have help available, or contact us before ordering to ask about inside-delivery options.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, contact us IMMEDIATELY. If your item(s) arrive damaged, contact us within 48 hours of delivery with photos at sales@coldironfitness.com, through our Contact page, or by phone at (419) 356-3570. We will process an insurance claim on your behalf and work with you to resolve the issue or replace your order.
CANCELLATIONS & REFUNDS
Most of the items we carry can be returned within 30 days of receipt in new, unopened condition. A 15% restocking fee applies, rising to 40% where an item shows use and cannot be resold as new. Returned products must be sent back with their original packaging and all parts and components they came with. Please contact the manufacturer for any warranty issues. See our Returns & Refunds page for full details.
LOCAL CODES
It is the customer's responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require in advance.
QUESTIONS?
Email: sales@coldironfitness.com
Call or text: (419) 356-3570
Seven days a week — or reach us through our Contact page.