Returns & Refunds

Returns & Refunds

Most items may be returned within 30 days of receipt in new, unopened condition and in their original packaging with all parts and components included.

Restocking Fees

Returns are subject to a 15% restocking fee. Where an item shows use and cannot be resold as new, the fee rises to 40%. Return shipping is the customer's responsibility unless the return results from our error or a manufacturer defect.

These are freight items, and returning one carries real cost — which is why we'd always rather you call us before ordering than work out afterwards that something doesn't fit.

How to Start a Return

Contact us before returning any item so we can issue a return authorization and shipping instructions. Returns sent without authorization may not be accepted. Email sales@coldironfitness.com, call or text (419) 356-3570, or use our Contact page.

Damaged or Defective Items

Inspect all packaging on arrival. If your item arrives damaged, contact us within 48 hours of delivery with photographs. We will file an insurance claim on your behalf and arrange repair or replacement at no additional cost to you.

Refund Processing

Approved refunds are issued to the original payment method once the returned item has been received and inspected. Please allow 5–10 business days for the credit to appear on your statement.

Warranty Claims

Manufacturer warranties are handled directly by the manufacturer. Contact us and we will help you open the claim.

Cancellations

Orders may be cancelled at no charge before they ship. Once an order has shipped, standard return terms apply.

Questions?

Email: sales@coldironfitness.com
Call or text: (419) 356-3570
Seven days a week — or reach us through our Contact page.