FAQ

Frequently Asked Questions

Shipping & Delivery

How much does shipping cost?
Shipping is free on all orders over $100. Since every product we carry is priced well above that, shipping is free across our entire catalog.

How long will my order take?
In-stock orders ship from our warehouses within 1–3 business days. After shipment, items typically arrive within 5–10 business days. Larger items shipped by freight will be scheduled with you directly by the carrier.

Do large items require a signature?
Yes. Items that ship via freight (not UPS or FedEx) require a signature on delivery, and the shipping company will call to arrange a delivery time that works for you.

Returns & Warranty

What is your return policy?
Most items can be returned within 30 days of receipt in new, unopened condition. Returns are subject to a restocking fee, and return shipping applies. See our Returns & Refunds policy for full details.

What if my item arrives damaged?
Inspect your packaging on arrival. If anything is damaged, contact us within 48 hours with photos and we'll process an insurance claim on your behalf and work with you to repair or replace it at no extra cost.

Products

Are your saunas and cold plunges hard to install?
Most of our recovery products are designed for straightforward home setup. Each product page lists specifications and requirements. If you have questions about a specific model, reach out before ordering and we'll walk you through it.

Do you offer warranties?
Many of our products carry a manufacturer warranty. Warranty coverage varies by brand and product — check the individual product page or contact us for details.

Still have questions?

Call us at (419) 356-3570 or reach out through our Contact page, and a member of our team will get back to you within 24 hours.